Terms of Service

1. Who we are and what this is

• 1.1Kollup is operated by JELLYBYTE LTD, a company registered in Cyprus under number HE 495017, with its registered office at Spyrou Kyprianou & Agias Fylaxeos 182, Kofteros Business Centre, 2nd floor, Office 201, 3083 Limassol, Cyprus (“we“, “us“, “our“).
• 1.2These Terms of Service (“Terms“) form a binding agreement between us and the organisation that subscribes to Kollup (“you“, “your“, the “Customer“).
• 1.3By creating an account, accepting these Terms, or using the Service, you agree to them. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.
• 1.4These Terms, together with our Privacy Policy, our Cookie Policy and our Data Processing Agreement, form the entire agreement between us in relation to the Service. Each of those documents is incorporated into these Terms and applies automatically from the moment you use the Service — no separate signature is required. If your procurement process needs a countersigned copy of the Data Processing Agreement, email hello@kollup.com and we will send one.

2. Definitions

• 2.1“Service” means the Kollup platform, including text and voice practice calls, scenario management, the company knowledge base, coaching reports and shared report links, Live Assist, and any associated websites, applications and APIs.
• 2.2“Customer Data” means all data you or your Users submit to or generate through the Service, including scenarios, the content of your company knowledge base, practice and live call transcripts, any customer label entered for a live call, coaching reports and account information.
• 2.3“User” means an individual authorised by you to use the Service under your account, including Administrators, Managers and Agents.
• 2.4“Plan” (or “Subscription”) means the plan assigned to your account, including the number of seats and the monthly allocation of practice minutes.
• 2.5“Output” means any content generated by the Service using artificial intelligence, including simulated client dialogue, scores, assessments, coaching suggestions and live tips.

3. Business customers only

• 3.1Kollup is offered exclusively to organisations acting in the course of a business, trade, craft or profession. It is not offered to consumers.
• 3.2By subscribing you confirm that you are acting in a business capacity and not as a consumer. Consumer protection legislation, including any statutory right of withdrawal, does not apply to this agreement.
• 3.3If we reasonably believe you are not acting in a business capacity, we may decline or terminate your subscription and refund any fees paid for the unused remainder of the period.

4. Your account and your users

• 4.1The individual who creates your company account becomes its Administrator. Administrators may invite Managers and Agents, remove Users, and issue password reset links. Managers may invite and manage Agents. Agents practise and see their own reports.
• 4.2The Service has no self-service password reset. If a User is locked out, your Administrator or a Manager issues a reset link from within the Service.
• 4.3You are responsible for everything that happens under your account, including the acts and omissions of your Users, as if they were your own.
• 4.4You must keep account credentials secure, must not share individual logins between people, and must tell us promptly at hello@kollup.com if you suspect unauthorised access.
• 4.5You must ensure that every User is aware of and complies with these Terms, and that you have the right to provide us with any personal data relating to them.
• 4.6Accounts and seats are for named individuals. A seat may be reassigned when someone leaves your organisation, but may not be shared concurrently.
• 4.7If your Administrator leaves your organisation, we can transfer the account to a new contact — changing the registered Administrator’s name, email address and password — on a written instruction we reasonably believe to be authorised by you.

5. Plans, seats and minutes

• 5.1Each plan includes a number of seats and a monthly allocation of practice minutes, pooled across your organisation. Text practice, voice practice and Live Assist all draw on the same allocation, metered by the duration of each call.
• 5.2Minutes are allocated per billing period and do not carry over. Unused minutes expire at the end of the period in which they were allocated.
• 5.3Your billing period runs from the date your current plan was assigned and resets on the monthly anniversary of that date, adjusted where a month is shorter. The reset date and your remaining minutes are shown on the Billing page in the Service.
• 5.4When the allocation is exhausted, new practice calls and Live Assist sessions cannot start until the next reset or until we add minutes. We will normally email your Administrators when the balance runs low, but that notice is a courtesy and not a commitment.
• 5.5Additional minutes can be granted on request — email hello@kollup.com — and are invoiced with your next invoice or separately. The Service does not offer in-app purchases, card top-ups or automatic top-ups.
• 5.6Seats are counted as the number of active Users plus any pending invitations. If you reach your seat limit you must remove a User, or move to a larger plan, before adding more.
• 5.7Plan changes are made by us on your written request, normally the same working day. Applying a new plan starts a new billing period on the day it is applied, and your minute allocation resets on that day.
• 5.8Free tier. New accounts start on a free “Demo” tier with a small number of seats and a small monthly minute allocation. It is provided free of charge and “as is”, with no commitment as to availability or support, and we may change or withdraw it, or the tier itself, at any time.

6. Fees, invoicing and cancellation

• 6.1Fees are those set out in the written quote, order confirmation or invoice agreed with you. They are stated exclusive of VAT and any other applicable taxes, which we will add where required.
• 6.2Paid plans are billed monthly in advance by invoice, and continue month to month until cancelled. Payment is due by the date stated on the invoice.
• 6.3We do not take card payments in the Service. The Service does not collect or store your card or bank details, and there is no self-service checkout or billing portal. All payment happens against an invoice, outside the Service.
• 6.4You may cancel at any time by written notice to hello@kollup.com. Cancellation takes effect at the end of the period you have paid for. You keep access until then.
• 6.5We do not provide refunds for partial months, or for periods in which you did not use the Service, except where required by law or where clause 10.4 applies.
• 6.6If an invoice remains unpaid after its due date we may suspend the Service under clause 17. Overdue amounts may bear interest at the rate provided by Cyprus law for late payment in commercial transactions.
• 6.7We may change our prices. Any increase will apply from your next billing period and we will give you at least 30 days’ notice by email. If you do not accept the increase, you may cancel before it takes effect.
• 6.8All fees are exclusive of VAT and of any other applicable taxes, duties or levies. Where we are required by law to charge VAT or any other tax, it will be added to your invoice and shown separately.
• 6.9If you are established outside Cyprus, you are responsible for determining and accounting for any tax due in your own jurisdiction, including under any reverse charge mechanism that applies to you.
• 6.10If you are required by law to withhold or deduct any tax from a payment to us, you will increase the payment so that we receive the amount we would have received had no withholding or deduction been required.
• 6.11No fees are payable while you remain on the free Demo tier, and this section does not apply to it.

7. What you may and may not do

We grant you a non-exclusive, non-transferable right to use the Service during your Subscription, for your own internal business purposes. You must not:

• use the Service unlawfully, or in breach of any employment, privacy or communications law that applies to you;
• resell, sublicense, rent or otherwise make the Service available to anyone outside your organisation;
• copy, modify, decompile, reverse engineer or attempt to derive the source code, models or prompts underlying the Service, except to the extent that restriction is prohibited by law;
• use the Service to build or train a competing product or service, or to benchmark it for that purpose;
• upload malicious code, attempt to gain unauthorised access, probe or test the security of the Service without our prior written consent, or interfere with its operation;
• submit content that is unlawful, defamatory, discriminatory, or that infringes anyone’s rights;
• put into your company knowledge base — by typing it in or by having the Service read it from a URL — any content you do not have the right to copy and use in this way;
• submit special category personal data (such as health, religion, trade union membership or biometric data) or the personal data of children;
• use automated means to extract data from the Service at a scale that degrades it for others;
• misrepresent the Output as the assessment of a qualified human professional.

8. Your responsibilities when recording conversations

This section matters more than any other in these Terms, and we would rather set it out plainly than bury it.

• 8.1Practice calls transcribe your own User’s speech. Live Assist listens to a real conversation and produces a transcript, in one of two capture modes: microphone mode, where a single microphone is captured and the speakers are separated automatically; and online-meeting mode, where your User’s microphone is captured together with the audio of the browser tab the meeting is running in — which includes the speech of everyone else on that call.
• 8.2Audio is processed in real time and is not stored by us. The transcript, the tips shown on screen during the call and the resulting report are stored in your account.
• 8.3The laws governing the recording, transcription or monitoring of conversations vary widely by country and, in some countries, by region. Some require the consent of every participant. Some require advance notice. Some prohibit it in particular contexts entirely.
• 8.4You are solely responsible for complying with those laws. Before any User starts Live Assist during a conversation with anyone outside your organisation — and in particular before using online-meeting mode, which captures the other participants’ speech — you must obtain whatever consent or give whatever notice the law requires, from every participant.
• 8.5You are also responsible, as employer, for informing your own staff that you are using the Service, what it records, how the Output will be used, and for meeting any consultation or works council obligations that apply to you.
• 8.6A live call may be labelled with a customer name or reference. That field is optional; if a User fills it in, that is your decision and your responsibility, and the label becomes Customer Data.
• 8.7We provide a tool. We are not a party to your conversations, we cannot give notice or obtain consent on your behalf, and we do not monitor whether you have done so.
• 8.8You indemnify us in respect of any claim arising from your failure to comply with this section, in accordance with clause 16.

9. Artificial intelligence and the limits of its output

• 9.1The Service uses artificial intelligence to simulate client conversations and to generate scores, assessments, coaching suggestions and live tips.
• 9.2Output is generated automatically and may be inaccurate, incomplete, inconsistent or misleading. It may reflect limitations or biases in the underlying models. Identical inputs may produce different Output on different occasions.
• 9.3Output is provided as a training aid only. It does not constitute professional, legal, employment, financial or any other form of advice, and must not be relied upon as such.
• 9.4You must exercise your own judgement before acting on any Output. Where Output is used in a business context, a competent human being must review it and take responsibility for any decision.
• 9.5In particular, you must not use any score, ranking or assessment produced by the Service as the sole or primary basis for a decision concerning an individual’s employment, remuneration, promotion, discipline or termination. Any such decision must involve meaningful human review, and you are responsible for informing affected individuals in accordance with applicable employment and data protection law.
• 9.6Live Assist tips and live call scoring are drawn from the company knowledge base you maintain. If what you put there is wrong, incomplete or out of date, the tips will be too. Keeping that content accurate is your responsibility, and tips must not be treated as verified facts about your products, prices or policies.
• 9.7Automated transcription and speaker separation are imperfect. Transcripts may contain errors, may miss speech, and may attribute words to the wrong speaker.
• 9.8We give no warranty as to results. We do not warrant that using the Service will improve any individual’s performance, your team’s performance, your conversion rates, or your revenue.
• 9.9Simulated client dialogue is fictional. Any resemblance to a real person or organisation is coincidental and unintended.

10. Availability, maintenance and changes

• 10.1We will use reasonable endeavours to make the Service available and to resolve faults promptly. We do not, however, warrant that the Service will be available without interruption, secure against every threat, timely, or free from errors or defects.
• 10.2Access may be unavailable, degraded or interrupted — including without notice — as a result of maintenance, updates, faults, capacity limits, security incidents, or the failure or suspension of any third-party service or infrastructure on which the Service depends. Such interruptions do not of themselves constitute a breach of these Terms, and do not entitle you to a refund, credit or compensation.
• 10.3We do not currently offer a service level agreement or any guaranteed level of uptime. Where we agree service levels with you separately in writing, those will apply and will prevail over this clause to the extent of any conflict.
• 10.4Kollup is in active development. We may add to, change, or withdraw features of the Service. Where we withdraw or materially degrade a feature you rely on, we will give you at least 30 days’ notice by email to your Administrator, and you may terminate your Subscription with effect from that change. In that case we will refund any fees you have paid for the period after termination.
• 10.5Features identified as beta, preview or experimental are made available for evaluation only. They may be unstable or incomplete, may change without notice, and may be withdrawn at any time. They are excluded from clause 10.4 and from any commitment given elsewhere in these Terms.
• 10.6We may perform maintenance at any time. Where we expect maintenance to make the Service unavailable, we will give reasonable advance notice where practicable, and will try to schedule it outside normal business hours in Europe.
• 10.7Nothing in this section limits our obligations under applicable data protection law, or clause 15.4.

11. Intellectual property

• 11.1We own the Service. All intellectual property rights in the Kollup platform — including its software, models, prompts, scoring rubric, design, documentation and brand — belong to us or our licensors. Nothing in these Terms transfers any of those rights to you.
• 11.2You own your data. All intellectual property rights in Customer Data remain yours. As between you and us, you own the scenarios you write, the content of your company knowledge base, the transcripts of your Users’ calls and the coaching reports generated for you.
• 11.3You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display Customer Data strictly to the extent necessary to provide, secure, support and improve the Service for you, and to comply with law. That licence ends when the data is deleted.
• 11.4We do not use Customer Data to train artificial-intelligence models — not ours, and not those of our providers. Customer Data is sent to our AI providers only to produce Output for you, in the moment you ask for it.
• 11.5We may use aggregated and anonymised statistics derived from use of the Service — such as usage volumes and feature adoption — to operate and improve it. Such statistics will never identify you, your Users, or any individual, and will not include the content of any transcript.
• 11.6If you send us feedback, ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation or attribution. This does not give us any right to your confidential information.
• 11.7We will not name you or use your logo as a customer reference without your prior written consent.

12. Data protection

• 12.1Each party will comply with applicable data protection law, including Regulation (EU) 2016/679 (GDPR) and Cyprus Law 125(I)/2018.
• 12.2In respect of personal data contained in Customer Data, you are the controller and we are the processor. We will process such data only on your documented instructions, as set out in our Data Processing Agreement, which forms part of these Terms and applies to you without separate signature.
• 12.3In respect of your account and billing information, and data about visitors to our website, we act as controller. Our Privacy Policy explains how.
• 12.4We use a limited number of sub-processors, described by category in our Privacy Policy and in Annex 3 of our Data Processing Agreement — including providers of AI models, speech-to-text and speech synthesis, hosting and email delivery.
• 12.5The complete named list — each sub-processor, the personal data it processes, where it is located and the transfer safeguard that applies — is available to customers on any plan, on written request to hello@kollup.com and subject to the confidentiality obligations in clause 13. Organisations evaluating the Service may ask for it before signing; we will normally provide it under a non-disclosure agreement.
• 12.6That list is provided so that you can meet your own obligations as controller. It is our confidential information, and it does not extend to how the Service is built or operated — our architecture, the internal routing of data between providers, model names, versions or prompts, our scoring logic, configuration, or our commercial terms with any provider. Clause 7 (what you may not do) applies to anything disclosed under this clause.
• 12.7We will notify customers in advance of any intended change to that list so that you have the opportunity to object, on the terms set out in clause 8 of the Data Processing Agreement.
• 12.8You are responsible for establishing a lawful basis for the personal data you submit, for issuing any required privacy notices to your Users and to any third parties whose speech is transcribed, and for responding to data subject requests relating to Customer Data. We will provide reasonable assistance.
• 12.9Shared report links. A coaching report can be published as a read-only link that anyone holding it can open without signing in, and that link shows the report together with the transcript of the call. Creating such a link is a disclosure made by you: you decide who receives it, and you are responsible for what they do with it. The link can be revoked at any time from within the Service.

13. Confidentiality

• 13.1Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will keep the other’s confidential information secret, use it only for the purposes of this agreement, and disclose it only to those who need it and are bound by equivalent obligations.
• 13.2These obligations do not apply to information that is or becomes public through no fault of the recipient, was already lawfully known, is independently developed, or must be disclosed by law or court order — in which case the recipient will give notice where it lawfully can.
• 13.3Customer Data is your confidential information. The Service, its underlying technology, and our pricing where individually negotiated, are ours.

14. Warranties and disclaimers

• 14.1We warrant that we will provide the Service with reasonable care and skill, and in accordance with these Terms.
• 14.2You warrant that you have all rights, consents and authority necessary to submit Customer Data and to permit us to process it as described.

• 14.4Without limiting clause 14.3, we do not warrant that the Service will meet your requirements, that it will operate without interruption or error, that defects will be corrected, or that Output will be accurate or produce any particular result.

15. Limitation of liability

This section limits what we owe you if something goes wrong. Please read it carefully — it is a fundamental part of the bargain and our pricing reflects it.

• 15.1We are not liable for any of the following, however arising: loss of profits, revenue, business, contracts, anticipated savings, goodwill or reputation; loss or corruption of data other than to the extent caused by our breach of clause 12; wasted expenditure; or any indirect, special or consequential loss.
• 15.2We are not liable for any loss arising from your reliance on Output in breach of clause 9, from your failure to comply with clause 8, from your use of the Service in breach of clause 7, or from any decision you take concerning any individual.
• 15.3Our total aggregate liability to you arising out of or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. Where the claim arises in the first twelve months, the cap is the total fees paid to that date.
• 15.4Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any other liability that cannot lawfully be excluded or limited.
• 15.5Each provision of this section operates separately. If any part is held unenforceable, the remainder continues to apply.
• 15.6You must bring any claim under this agreement within twelve (12) months of becoming aware of the circumstances giving rise to it.

16. Indemnity

• 16.1You will indemnify us against all losses, liabilities, damages, costs and reasonable legal fees arising from any third-party claim relating to: (a) Customer Data, including any allegation that it infringes rights or was submitted unlawfully; (b) your breach of clause 7 or clause 8; (c) any decision you take concerning an individual in connection with the Service; or (d) your breach of applicable law.
• 16.2We will notify you promptly of any such claim, allow you to control its defence where you confirm in writing that the indemnity applies, and give reasonable assistance at your cost. You may not settle in a way that imposes any obligation or admission on us without our written consent.

17. Suspension

• 17.1We may suspend your access to the Service, in whole or in part, where: fees remain unpaid after we have told you; we reasonably believe the Service is being used in breach of clause 7 or clause 8; there is a security risk to the Service or to other customers; or we are required to do so by law.
• 17.2We will give you as much notice as is reasonable in the circumstances, will limit the suspension to what is necessary, and will restore access promptly once the cause is resolved.
• 17.3Suspension under clause 17.1 does not entitle you to a refund, and does not relieve you of the obligation to pay fees for the period of suspension where the cause was within your control.

18. Term, termination and what happens to your data

• 18.1This agreement begins when you first accept these Terms or use the Service, and continues until terminated.
• 18.2You may terminate at any time under clause 6.4. Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 30 days of being told about it, or becomes insolvent or subject to an equivalent process.
• 18.3We may terminate for convenience on 60 days’ written notice, in which case we will refund fees paid for any period after termination.
• 18.4On termination your right to use the Service ends and all outstanding fees become due.
• 18.5Report history during your Subscription. Coaching reports and their transcripts stay visible for a period that depends on your plan; the period that applies to you is shown on the Billing page in the Service. Once a report passes that window it is hidden from view, and after a further grace period it is permanently deleted along with its transcript. Moving to a plan with a longer window restores reports that have not yet been deleted. If you need to keep a report for longer, export or print it while it is still visible.
• 18.6Your data on termination. For 30 days after termination you may ask us in writing for an export of Customer Data, and we will provide it in a commonly used machine-readable format. After that period we will delete Customer Data from our production systems within 90 days, and from backups in accordance with our backup cycle, except where we are required by law to retain it.
• 18.7Note that removing a User from your team within the Service deletes that individual’s account and their reports. That is a function of the Service and is not reversible by us.
• 18.8On termination, or at your written request, we may delete your company account and everything inside it — Users, scenarios, company knowledge base, calls, transcripts, reports and any remaining minute grants. That deletion is permanent and cannot be reversed.
• 18.9Clauses 11, 12, 13, 14, 15, 16, 18.6, 22 and any other provision intended to survive, survive termination.

19. Changes to these Terms

• 19.1We may update these Terms to reflect changes to the Service, to our business, or to law. The version in force is always the one published on this page, with its version number and effective date at the top.
• 19.2Where a change is material and disadvantageous to you, we will give at least 30 days’ notice by email to your Administrator before it takes effect. If you do not accept it, you may terminate before the effective date and we will refund fees paid for any period after termination. Continuing to use the Service after that date means you accept the change.
• 19.3Changes required by law may take effect immediately where necessary.

20. Events outside our control

Neither party is liable for failure or delay in performing its obligations caused by an event beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, epidemic, industrial action, failure of utilities or telecommunications, government action, or the failure of third-party infrastructure. This does not excuse any obligation to pay. If the event continues for more than 60 days, either party may terminate on written notice.

21. General

• 21.1Assignment. You may not assign or transfer this agreement without our written consent, which will not be unreasonably withheld. We may assign it to a group company or in connection with a merger, acquisition or sale of assets.
• 21.2Entire agreement. This agreement supersedes all prior discussions and representations. Neither party relies on any statement not set out in it, except that nothing excludes liability for fraudulent misrepresentation.
• 21.3Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, or severed, and the rest continues in force.
• 21.4Waiver. Failure or delay in enforcing a right is not a waiver of it.
• 21.5Notices. Notices to us go to hello@kollup.com. Notices to you go to the email address of your Administrator. Email notices are deemed received on the next business day.
• 21.6No partnership. Nothing creates a partnership, joint venture, agency or employment relationship between us.
• 21.7Third parties. No one other than you and us has any right to enforce this agreement.
• 21.8Language. These Terms are drafted in English. Any translation is provided for convenience, and the English version prevails.

22. Governing law and jurisdiction

• 22.1This agreement, and any dispute arising out of or in connection with it, is governed by the laws of the Republic of Cyprus, without regard to conflict of law rules.
• 22.2The courts of the Republic of Cyprus have exclusive jurisdiction, and both parties submit to that jurisdiction.
• 22.3Before commencing proceedings, each party agrees to raise the issue in good faith with the other and to allow 30 days to resolve it. This does not prevent either party from seeking urgent injunctive relief.

23. How to contact us

Version 1.1 · Effective 26 August 2026 · Replaces Version 1.0 of 19 August 2026